Refund Policy
💸 Refund Policy
Your Satisfaction Matters to Us
At Herbal Road, we strive to provide you with the highest quality herbal products. If you're not completely satisfied with your purchase, we’re here to help.
🕒 Refund Eligibility
To be eligible for a refund:
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The request must be made within 7 days of receiving the product.
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The item must be unused, unopened, and in its original packaging.
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A valid proof of purchase (order number, receipt, etc.) is required.
🚫 Non-Refundable Items
We do not offer refunds on:
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Opened or used products
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Items damaged due to misuse or improper storage
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Sale/discounted items or gift cards
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Products returned without prior communication
🔄 Refund Process
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Initiate a Request Email us at
herbalroadcare@gmail.com
with your order number, reason for refund, and photos (if needed).
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Approval & Return
Our team will review the request and provide return instructions if eligible. -
Refund Issuance
Once we receive and inspect the returned item, your refund will be processed within 5–7 business days to the original payment method.
Note: Shipping charges are non-refundable. Return shipping costs are the customer's responsibility unless the item is damaged or incorrect.
📩 Need Help?
For any queries or concerns, reach out to us at herbalroadcare@gmail.com
We're happy to assist you!